Raining Data Support Program

The Raining Data Support Team in Germany provide technical support for customers in Germany, Austria, Switzerland, Liechtenstein, Benelux, Scandinavia and East Europe. For 30 days after purchase of a Raining Data product (development kit) and when you purchase one of the support services listed below, we provide one to one contact with technical staff via email or phone. Actually you can choose one of the following support services:

Case Support

When you wish to receive technical support only for one particular problem we recommend our case support service. You only need to purchase a case support when you need help for a special subject and do not have to commit for a longer period or a certain number of support requests.

Annual Support and Maintenance Service

This service is valid for 12 months after purchase and provides unlimited technical support via email, phone and fax on all working days during our standard office hours. In addition, this service guarantees that you always receive the latest versions of your Raining Data products as we will ship all updates and upgrades to you automatically and free of charge.

For detailed information about contents, conditions and prices of the different support services please contact: ge_sales@omnis.net.

When you have got technical questions about Omnis please contact: ge_support@omnis.net or Tel. +49 - 40 - 53 28 72 11.

Raining Data Customer Service representatives are available to provide assistance per the following schedule. All times listed are subject to change. For Omnis software support, please have your serial number to hand.

Support Services:

Monday-Friday 9.00 - 17.00 h

At phone +49 - 40 - 53 28 72 11.

Holiday Closures

Raining Data's administrative office in Germany will not be open for business on these days:

Support Offices