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Discussion
Groups (Forums) for Beta Software
We
have created discussion groups for our beta products.
These forums are for the benefit of our beta software
sites; to compare information about issues, comment on
new features, and to receive current information from
Raining Data regarding the betas. Please see our discussion
group page for more information about how all of our
forums generally work. More information about the beta
program and the software currently in beta is available
on our beta site.
At the close of the beta cycle for a given product, the
forum will be closed and all subscriptions will expire.
Continued discussion of products is welcome in our other
public forums. Only sites that have our beta software,
and their sponsoring VARs, will be allowed to subscribe.
Please do not request access to these beta forums if you
have not been approved to receive software for the current
beta program. Participation in previous betas, or participation
in betas for other products does not insure acceptance
for any of these groups. If we do not recognize your e-mail
address, we may send a note back to request the System
ID of your beta software for verification.
All
messages sent to the beta forum go to the open discussion
group. This is not the same as the official e-mail address
for Support for your beta products. Though our technicians
will always monitor the beta forum, please report specific
beta issues directly to Customer Support.
Examples
of topics for the group compared to topics for Support:
| Group: |
-
Action item 99999 doesn't seem to work.
- Does this release include ....
- How do I ... with this release?
- Found a problem with ...
- New feature ... works great! |
|
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| Support: |
-
Details to repeat issue...
- Error on page 00 in installation guide.
- Please change icon or text on screen..
- Critical issue! |
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Critical issues should have been found by QA and
generally should not be in a beta release. If you
have found something that seems to be a major issue,
please check with Support before taking it to the
group. There might be something specific in your
environment that needs to be addressed or accounted
for in code, and it may not apply to most sites.
Issues that are non-site-specific will be reported
to the group by Beta managers from Raining Data
Customer Support.
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Example
of messages to beta sites from Raining Data:
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-
Software has been shipped, downloads available.
- Beta cycle coming to an end soon.
- Major issue found.
- Last call for beta notes.
- What do you think of this release? |
We
hope your experience with our beta program and in the
discussions groups is positive. If you have any questions
or suggestions, please e-mail betainfo@rainingdata.com.
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